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Deposit, Payment, Cancellation, and Rescheduling Policies


Deposit and Payment Policy


50% non-refundable deposit is required before work can commence. The balance is to be paid at the end of the project, once project is approved and before the final package is delivered. A invoice is emailed to you at the start of the project.


Cancellation Policy


Cancellations of any project will forfeit the deposit paid for that session. I

f the content creator is unable to complete project due to certain factors, 30% of the deposit will be refunded.


Rescheduling Policy (applies to photography & video services)


Rescheduling due to weather concerns will be determined by KX Media. In these instances, there are no additional charges associated to the rescheduling. Any other rescheduling will forfeit the previous deposit and a new deposit will be due for the rescheduled date.


Our Portfolio and Website Credit


We reserve the right to add completed projects to our portfolio and a website credit to the footer of your website. If there is a privacy issue involved, please inform us.


Copyright for Artwork


Graphic designs created at our studio are custom-created and exclusive to each business, so the designs are yours after final payment has been made. Note that we reserve the right to use stock images where necessary (note: logo designs are 100% custom and do not contain stock images). Any concepts that are not chosen and paid for will be a violation of KX Media’s rights if they are used elsewhere.


Revisions (applies to design services, web services & video services)


Small revisions can be made after we provide the initial mock-up. If many revisions are required, an additional fee may apply. You will be notified if this applies.


Abandoned Projects


A project will be considered abandoned if we have not heard from you in 30 days. You will not have any rights to use any of the work that was presented to you, unless the project has been paid in full. If we have not heard from you and you contact us after the 30 day abandonment, an additional fee may apply.


Contract with KX Media


By entering into a project with KX Media, you are consenting to be bound by the terms of these policies and procedures.


*KX Media's policies and procedures can be changed or updated at any time without prior notice to you. For design projects, the policies can be found here.

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